Shipping policy
1. Shipping Methods
We offer the following shipping methods:
- Free Shipping: On purchases of AED 150 or more.
- Standard Shipping: At a cost of AED 30 per order on purchased worth less than AED 150.
2. Shipping Locations
We currently ship to the United Arab Emirates. If you are located outside of the UAE, please contact us for alternative arrangements.
3. Order Processing Time
Orders are typically processed and shipped within 1 business days. During busy periods, processing times may vary, and we will notify you of any delays.
4. Delivery Times
We aim to provide next day delivery on all orders and should there be delays we will contact you.
Please note that delivery times are approximate and may be affected by factors beyond our control.
5. Tracking Information
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
6. Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted areas. Please provide a physical address for delivery.
7. International Shipping
We currently do not ship internationally however we can arrange if you get in contact with us. For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and may vary depending on the destination country's customs regulations.
8. Lost or Damaged Shipments
In the rare event of a lost or damaged shipment, please contact our Customer Support team at info@smpl.skin for assistance. We will work to resolve the issue as quickly as possible.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at info@smpl.skin